Refund Policy

Refund Policy

Last Updated: 15/09/2024

Legal Entity Name: Cobra Online Services Private Limited
Brand Name: codecanyinscript.com
Support Email: Info@codecanyinscript.com

Introduction

At codecanyinscript.com, we strive to ensure that our buyers are satisfied with their purchases. However, we understand that sometimes issues may arise. This Refund Policy outlines the conditions under which refunds may be granted for digital products sold through our platform.

1. General Refund Guidelines

1. Refund requests must be submitted within 30 days of the original purchase date.

2. Refunds will be issued at the discretion of Cobra Online Services Private Limited, based on the validity of the claim and in accordance with this policy.

2. Eligibility for Refunds

1. Defective Products: If a digital product is found to be defective or not as described, buyers are eligible for a refund or replacement.

2. Non-Delivery of Product: If a buyer does not receive the digital product as expected due to technical issues or other reasons attributable to our platform, a refund may be issued.

3. Unauthorized Transactions: If a purchase was made without the buyer's consent, and evidence of unauthorized use is provided, a refund may be issued.

4. Compatibility Issues: If the digital product is not compatible with the buyer’s system despite following all provided guidelines, and the issue cannot be resolved, a refund may be considered.

3. Non-Eligibility for Refunds

1. Change of Mind: Buyers are not eligible for refunds if they change their mind about a purchase after downloading the product.

2. Downloaded Products: Once a product has been downloaded, refunds will not be granted, except in cases of defect or misrepresentation.

3. Misuse or Abuse: Refunds will not be issued if there is evidence of misuse or abuse of the product by the buyer.

4. Process for Requesting a Refund

1. Buyers must contact our support team at Info@codecanyinscript.com to request a refund. The request should include:

• Order Number
• Product Name
• Description of the issue or reason for the refund request
• Any relevant supporting information or evidence

2. Our team will review the request and respond within 5-7 business days, providing an update on the status of the request.

5. Resolution

1. If the refund is approved, it will be processed within 10 business days. The buyer will receive a credit to their original method of payment.

2. If the refund request is rejected, we will provide an explanation and suggest possible alternatives to address the issue.

6. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at Info@codecanyinscript.com.